Product

How does the launcher work?

Simply switch the launcher on, select your preferred launch distance, and let your dog drop a compatible ball into the top opening. After a short delay, the launcher automatically launches the ball, ready for another game of fetch.

Does my dog need to be trained to use it?

Most dogs learn quickly through repetition and positive reinforcement. Some dogs understand the concept within minutes, while others may need a few short training sessions before they confidently reload the launcher themselves.

How far does it launch the ball?

Choose from three launch distances:

10 ft (3 m)
20 ft (6 m)
30 ft (9 m)

This makes it suitable for both indoor and outdoor play.

Can I use it indoors?

Yes. The shortest launch setting is ideal for larger indoor spaces, while all three settings work great outdoors.

Is it suitable for all dogs?

The launcher is recommended for small and medium-sized dogs due to the ball size. Larger dogs may find the balls too small.

Battery & Charging

How long does the battery last?

A full charge provides up to 5 hours of play, depending on usage.

How do I charge it?

The launcher charges using the included USB charging cable.

Balls & Compatibility

Can I use my own balls?

For the best performance, use only clean, dry 2-inch compatible fetch balls. Balls that are wet, dirty, damaged or made from unsuitable materials may affect performance or cause jams.

What size balls does it use?

The launcher is designed for 2-inch (5 cm) fetch balls.

Why can't I use larger or smaller balls?

Using the correct ball size ensures smooth loading, reliable launching and safe operation.

Care & Maintenance

How do I clean the launcher?

Wipe the exterior with a soft, dry or slightly damp cloth. Avoid using harsh cleaning products or allowing water inside the launcher.

Can it be left outside?

The launcher is designed for outdoor use during play but should be stored indoors after use to protect it from rain, moisture and prolonged sun exposure.

Shipping & Orders

Do you offer free shipping?

Yes. We offer free tracked shipping on every order.

How long will delivery take?

Orders are typically processed within 1–2 business days before being dispatched. Delivery times vary by location but are estimated at 4–7 business days.

How can I track my order?

As soon as your order ships, you'll receive a tracking email so you can follow its journey.

Returns & Warranty

What if my launcher arrives damaged?

No problem. We offer a 30-Day Money-Back Guarantee. Please contact our support team as soon as possible with photos of the damage. We'll work quickly to resolve the issue with a replacement or suitable solution.